At a busy student apartment complex, move-out season can be overwhelming — hundreds of residents vacating, units needing inspection, and charges needing to be assessed and filed quickly. I stepped in to help the accounts manager streamline a messy process into a more organized, trackable system — one that helped our whole team work more efficiently and stay aligned.
The move-out process involved multiple moving parts:
All of this created stress for the team and made it difficult to prioritize or communicate progress.
While my official title was more administrative, I took on the role of a project coordinator. I:
I built out a multi-sheet Google Spreadsheet system that:
I also created a FaceTime walkthrough scheduling doc that student workers could reference during their shifts — ensuring no walkthrough was missed.
This experience showed me the power of building just enough structure to make things work better — not more complicated. I realized how much I love making people's jobs easier by creating systems that feel intuitive and human-centered. It was a huge lesson in clarity, communication, and the impact of thoughtful organization.